Last Updated: 31/05/2025

At Fundis African Shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a fair and transparent returns and refunds process. Please read the following policy carefully before initiating a return.

1. Eligibility for Returns & Refunds

We accept returns and provide refunds under the following conditions:
✅ Faulty or Damaged Items: If your product arrives defective or damaged.
✅ Incorrect Items: If you receive the wrong product.
✅ Change of Mind (Unopened & Unused Items Only): Returns must be in original condition with tags and packaging intact.

🚫 Non-Returnable Items:

  • Perishable goods (e.g., food, beverages)
  • Personal care & beauty products (if opened or used)
  • Sale or clearance items (unless faulty)
  • Custom-made or personalized products

2. Return Timeframe

🔹 Faulty/Damaged or Incorrect Items: Must be reported within 7 days of delivery.
🔹 Change of Mind: Must be requested within 14 days of delivery.

After this period, we may not be able to process your return.

3. How to Initiate a Return

1️⃣ Contact Us: Email info@fundisafricanshop.com.au or call [+61 469 390 735] within the eligible timeframe. Provide:

  • Order number
  • Product details & issue
  • Photos (if item is damaged/incorrect)

2️⃣ Return Approval: We will review your request and provide return instructions.
3️⃣ Ship the Item Back: Once approved, send the item to:
Fundis African Shop
Unit 1/27 Bridge Street, Coniston, NSW 2500, Australia

🔹 Return Shipping Costs:

  • Faulty/Incorrect Items: We cover return shipping costs.
  • Change of Mind: You are responsible for return shipping.

4. Refund Process

Once we receive and inspect your return:

  • Approved Refunds: Will be processed to your original payment method within 5-10 business days.
  • Store Credit: If preferred, we may offer store credit for future purchases.

🚨 Important Notes:

  • Refunds exclude original shipping fees (unless the return is due to our error).
  • We reserve the right to refuse a refund if the item is not in its original condition.

5. Exchanges

If you need a different size, color, or product variant, please follow the return process and place a new order.

6. Contact Us

For any questions regarding returns or refunds, please reach out:
📧 Email: info@fundisafricanshop.com.au
📞 Phone: +61 469 390 735
📍 Address: Unit 1/27 Bridge Street, Coniston, NSW 2500, Australia

Thank you for shopping with Fundis African Shop!
We appreciate your trust and are committed to resolving any issues promptly and fairly.